Returns & Exchanges
At Specialized Retail AU, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy on all unworn and unused sports equipment. If your purchase doesn't meet your performance needs, we are here to help you find the right fit or provide a full refund.
Initiate Your Return
Log into your account portal and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and any technical manuals or accessories are included.
Label and Post
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any Australia Post location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing