Frequently Asked Questions
Everything you need to know about your next adventure with Specialized Retail AU.
What are your standard shipping times across Australia?
We offer express shipping nationwide. Metro orders typically arrive within 2-4 business days, while regional areas may take 5-7 business days depending on the carrier.
Can I return sports equipment if it doesn't fit correctly?
Yes, we offer a 30-day hassle-free return policy. Items must be in their original packaging, unused, and with all tags attached to qualify for a full refund or exchange.
Do you provide professional assembly for bicycles and large gear?
All our premium bicycles are pre-tuned by certified mechanics before shipping. For large gym equipment, we offer an optional home-assembly service in select metropolitan areas.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options including Afterpay and Zip Pay.
Are your products covered by a manufacturer warranty?
Absolutely. Every product sold by Specialized Retail AU comes with a full Australian manufacturer warranty, typically ranging from 12 months to a lifetime depending on the brand and category.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing a tracking link and a unique ID to monitor your delivery in real-time.